Boiler Care Plan Terms & Conditions
Last updated: 14 July 2026
1. About the Boiler Care Plan
The KAS Energy Boiler Care Plan is a rolling monthly membership designed to help homeowners keep their boiler serviced, safe and efficient.
Membership includes an annual boiler service after qualifying, priority call-out scheduling and other benefits described on the KAS Energy website.
These Terms & Conditions apply to all Boiler Care Plan memberships.
2. Monthly Membership
The Boiler Care Plan costs £10 per month.
Payments are collected by Direct Debit on a rolling monthly basis.
Your membership remains active provided your payments are kept up to date.
3. No Fixed Term
There is no fixed-term contract.
You may cancel your Boiler Care Plan at any time by contacting us by phone on 01773 424563 or by email at info@kasenergyltd.co.uk.
If you cancel your membership, your cover will end in accordance with your Direct Debit cancellation and no further monthly payments will be collected.
4. Refunds
Monthly payments are non-refundable.
No refunds will be provided for payments already made unless required by applicable law.
5. Annual Boiler Service
Your Boiler Care Plan includes one annual boiler service for every 12 months of continuous active membership.
To qualify for your included annual service:
- Your membership must remain active for a continuous period of 12 months.
- Your monthly payments must remain up to date.
- Your membership must not have been cancelled before the 12-month qualifying period has been completed.
Once you become eligible, KAS Energy will contact you to arrange your annual boiler service at a mutually convenient time.
Your annual service includes:
- Full boiler inspection
- Combustion checks
- Safety checks
- System health check
- Efficiency check
- Digital service paperwork
If your Boiler Care Plan is cancelled before completing 12 continuous months of membership, the included annual boiler service will not be provided.
6. Priority Call-Out Scheduling
Boiler Care Plan members receive priority call-out scheduling wherever reasonably possible.
Priority scheduling does not guarantee same-day attendance and remains subject to engineer availability, workload and emergency demand.
Where repairs, replacement parts or additional labour fall outside the scope of the Boiler Care Plan, any applicable charges will be explained before work is carried out.
7. Customer Responsibilities
As a Boiler Care Plan member, you agree to:
- Provide accurate contact information.
- Keep your monthly payments up to date.
- Provide safe and reasonable access to your boiler.
- Attend booked appointments or give reasonable notice if you need to rearrange.
Failure to maintain active payments may result in suspension or cancellation of your membership.
8. Service Area
The Boiler Care Plan is available within KAS Energy's service area, including:
- Alfreton
- Derby
- Nottingham
- Ripley
- Belper
- Heanor
- South Normanton
and surrounding areas throughout Derbyshire and Nottinghamshire.
KAS Energy reserves the right to determine whether a property falls within its operating area.
9. Limitation of Liability
KAS Energy will provide its services using reasonable care and skill.
Nothing in these Terms excludes or limits liability where it cannot legally be excluded under the laws of England and Wales.
Except as required by law, KAS Energy shall not be liable for any indirect or consequential loss arising from the Boiler Care Plan or the services provided under it.
10. Changes to the Boiler Care Plan
KAS Energy may amend these Terms & Conditions or the Boiler Care Plan from time to time.
Where changes materially affect existing members, reasonable notice will be provided where appropriate.
11. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Us
If you have any questions about the Boiler Care Plan, please contact us:
KAS Energy
Phone: 01773 424563
Email: info@kasenergyltd.co.uk
Address: Genesis Centre, Office 15, King St, Alfreton, DE55 7DQ
